Shipping Policy

Last updated: December 7, 2025

Thank you for shopping at Charme Pur. We want you to know what to expect when you place an order with us.

Processing Time

All of our products are made-to-order, meaning they are created specifically for you after you place your order. This ensures the highest quality and allows us to offer unique, personalized items.

Production time: 2-7 business days

Once your order is produced, it will be shipped to you.

Shipping Time

After your order leaves our production facility, shipping typically takes:

United States: 2-8 business days (depending on your location and selected shipping method)

Total time from order to delivery: Approximately 4-15 business days

Shipping Costs

Shipping costs are calculated at checkout based on:

• The weight of your order
• Your shipping address
• Your selected shipping method (Economy or Standard)

We offer two shipping options:

• Economy Shipping
  • More affordable, slightly longer delivery time
• Standard Shipping
  • Faster delivery

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your package's journey to you.

Shipping Locations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping Delays

While we strive to meet our estimated delivery times, please note that we are not responsible for delays caused by:

• Shipping carrier delays
• Weather conditions
• Natural disasters
• Customs delays (if applicable in the future)
• Incorrect shipping addresses provided by the customer

If your order is significantly delayed, please contact us at charmepurdesign@gmail.com or on our Instagram page @charmepurdesign and we will do our best to assist you.

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it:

• Check with neighbors or building management
• Verify the shipping address on your order confirmation
• Contact the shipping carrier directly

We are not responsible for packages that are confirmed as delivered by the carrier. However, if you believe there was an error, please contact us at charmepurdesign@gmail.com and we will work with you to resolve the issue.

Wrong Shipping Address

Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If your package is returned to us due to an incorrect address, you may be responsible for additional shipping fees to resend the order.

Questions

If you have any questions about shipping, please contact us at charmepurdesign@gmail.com or on our Instagram page @charmepurdesign.